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The Tenth International Arab Conference on Quality Assurance in Higher Education ﻲﻟﺎﻌﻟا ﻢﯿﻠﻌﺘﻟا ةدﻮﺟ نﺎﻤﻀﻟ ﺮﺷﺎﻌﻟا ﻲﻟوﺪﻟا ﻲﺑﺮﻌﻟا ﺮﻤﺗﺆﻤﻟا
11. Sallis, E. (2005). “Total Quality Management in Education”, Third edition, Taylor & Francis e-Library.
12. Sheffield Hallam University, (2003), “EFQM Excellence Model: Higher Education Version”, Sheffield, UK.
13. Sommerville, A. K. (2007) “The Applicability of The EFQM Excellence model to higher Education”, PhD
thesis, University College London.
14. Wibisono, E. (2018(“The new management system ISO 21001:2018: What and why educational organizations
th
should adopt it”, Conf. International Seminar on Industrial Engineering and Management Indonesia, Vol. 11 .
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